Tours provided by My Local Guide Istanbul are described on the internet web site www.mylocalguideistanbul.com. Please read these carefully to ensure the tour will meet your interests and physical condition.
Confirmation of booking Please confirm your tour with My Local Guide Istanbul 24 hours prior to tour departure via email to email@example.com or phone/text +90 534 200 5565. If by text, please remember to provide your name, tour name and departure date and time.
Changes to the itinerary In an effort to maintain your safety and comfort we reserve the right to make changes to itineraries if the route of the tour is disrupted by events beyond our control. This may include failures in the public transport system; road closures; or extreme weather conditions; or any other unforeseen event. We will notify you of these changes as soon as they are known.
Frequency of tours Our tours run all year round and on all public holidays; in the extremely unlikely event that a tour is cancelled due to situations beyond our control we will notify our clients as soon as possible (please ensure we have an appropriate contact phone number for you in İstanbul).
Payment Tour prices, inclusions and exclusions are listed in our tour pages on this website.
Full payment for public tours will be required in advance via PayPal's secure online system. We will send you an invoice from our PayPal account upon confirmation of your booking. If you do not receive the invoice in 24 hours after booking please check your junk mail or contact us.
Private tours will need to pay a 30% deposit prior to the tour commencing. Upon booking your private tour we will email you an invoice to pay your deposit to our PayPal account. The remainder of the fee can be paid to your guide at the start of the tour.
With PayPal payments for public and private tours, you can pay securely via credit card or via your personal PayPal account. You do not need to be a member of PayPal to pay with your credit card. When the funds are received you will be emailed to confirm the payment and booking.
Prices for tours paid in advance are binding once the purchase is complete. My Local Guide Istanbul reserves the right to change prices for any of its services at any time, but tickets purchased through the website prior to any changes are unaffected and remain valid.
Cancellation of bookings If you cannot attend a tour or transfer for any reason, you will need to notify us in writing to firstname.lastname@example.org or phone/text +90 534 200 5565. We will be happy to reschedule your tour or transfer for another time at no additional charge (within 3 months of the original booking date). However, if it is unlikely that you will attend the tour within the 3 month period we will offer the following refunds:
Cancellation received more than 72 hours prior to departure will receive a full refund.
Cancellation received less than 72 hours prior to departure will receive no refund.
Children from age 6 to 12 years can attend public tours at a lower rate with parental or guardian supervision. Please refer to the child policy for each tour on the individual tour listings.
Generally, we do not permit children below the age of 6 years on public tours, however we can organize a private tour for families who wish to show their children the sites of Istanbul.
Data privacy protection My Local Guide Istanbul would like to point out that private data that is necessary for business transactions will be processed and saved accordingly and securely. We will not pass on this data to others.
A note about tipping: Tipping is a large part of the economy and employment benefits for the people Turkey – particularly in tourism. Although not compulsory, it is customary to tip for most tourism services in Turkey. A tip is a polite way of showing your appreciation for the service. It is up to you to decide what to tip, but as a guide, a tip of 5% - 10% of the bill is customary in restaurants, whereas tips for private tour drivers, tour leader, local guides and boat staff should be about 2 – 3 Euro per person per day (per tour group member).
TURSAB Belge / License No. A 8059 Registered, MLGI